The top things to consider when choosing a Telehealth provider

Fri 30th July 2021


Many practitioners and patients are currently opting to choose virtual appointments over face-to-face interactions. This increased demand for telemedicine use has sparked many questions as to what an organisation should be looking for when choosing their provider. 
You need to consider how your new provider will affect you, your patients and your organisation as a whole. Here are some things to think about: 
1) How easy is it for you and your patients to use? 
The only way for your telemedicine platform to be a success is to ensure that you can use it and your patients can use it too. If you’re already under pressure with appointment times and a busy schedule then you need to make sure it will integrate easily into your daily processes. 
To ensure that you do know how to use it or can learn how to use it easily, make sure to get a demonstration before you buy or even have a trial of the software before you make your final decision. This way you’ll know how simple it is to get on the platform and speak with patients. It’ll also allow you to see how your patients can use it too; not everyone is tech savvy so the platform should be easy to navigate with limited steps to accessing the healthcare provider. 
2) Device accessibility 
The best telemedicine software is one that can be accessed easily from various devices and browsers. This means it’s simple for patients to use the system with devices they already have at home. 
Being flexible with what devices can be used is the best way to make it a success for both you and your patients. As well as being user friendly, having software that can be accessed from the cloud is an added benefit too. 
3) Security and compliance 
It’s good to do a deeper dig into the security and compliance measures that the software has. If privacy and data aren’t secure, then you can run into many problems along the way. Ensure you do your due diligence and find out what the provider has in place to make sure you’re as secure as possible. This will benefit both you and your customers! 
4) Training and support 
Setting up a new system can often be stressful. This is why you should check your provider has the support in place to help you through this. This includes getting started and using the software going forward. Real-time support or respectable SLA’s will help your organisation get the answers you need when you need them, reducing any negative impact on your business or customers. 
These highlighted topics are some key points to consider when choosing your provider. IbisVision has as much as we possibly can in place to ensure our customers have a smooth and easy journey with us. Find out more about working with us and what you’ll get from our telemedicine platform, here